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Great Opportunity for an Experienced Office Administrator

Website New Era Plumbing & HVAC

We are hiring an experienced Office Administrator to join our team!
We are a family-owned and family-oriented business that strives to help the residents of
Middlesex and Essex counties, with all plumbing and HVAC needs. We stand by the
work we perform and always ensure that the job is done the first time around. This
position is IN THE OFFICE and is not remote!
What can WE do for YOU?
● Provide stability – we are a family-owned company
● We are growing and so are the opportunities for advancement.
● We provide ongoing training and professional development.
● Take pride in working for a company that makes a difference in the community
and always does right by the customer.
● We promote a culture of continuous improvement including use of the latest
technology platforms in the industry.
● Competitive uncapped Weekly Commission
● Opportunities for advancement
● Continual Training
● Supportive, fun, and professional company owners
● Offer specific employee assistance programs (like credit checks,
● Charity Softball events
● Dinners with spouses when we hit our goals
● Deep Sea fishing trips for top producers
● Paintball and other team building activities
● BBQ and face painting and other family activities
● Destination trips for top performers
● Company vehicle
● Birthday off
We are a team of home service experts who go the extra mile to ensure peak
performance for your home’s plumbing, heating, and air conditioning systems.
● Support office staff with general office work
● Assist the field technician with scheduling
● Maintain communication with dispatch and your manager
● Coordinate schedule with scheduling coordinator
● Answering overflow calls
● Be able to handle and diffuse customer disputes
● Adhere to the company’s plan for resolving customer complaints quickly and
● Listen to the needs of customers and book service appointments and place
outbound calls to schedule appointments to fill our call needs each day.
● Convert incoming customer calls to booked service appointments while
promoting customer satisfaction
● Understanding of logistics and invoice accuracy and payments
● Notate Accounts and utilize Service Titan
● Other clerical duties as assigned
● Participate in training so that you grow and develop as a professional
● Maintain and update our customer database with complete and accurate
Requirements of a successful Office Administrator should have:
● At least 2 years of customer service experience (in Plumbing or HVAC
industries Preferred)
● Proficient computer knowledge competent; good typist and proficient with
phone systems
● Ability to show empathy and be a people person
● Strong verbal and written communication skills needed for problem resolution
● Excellent written and verbal communication skills
● Ability to handle challenging situations with ease and empathy
● Excellent ability to multitask
● Fully Paid Medical Insurance
● Vision and Dental Insurance
● 401k
● Competitive uncapped Weekly Commission
● Opportunities for advancement
● Continual Training
● Supportive, fun, and professional management team
● Team excursions including deep sea fishing, BBQ dinner, and paintball
● Charity Softball event
Come work for a winning team and the industry leader in residential services! Pay
ranges from $25 – $30/hour!!
Candidates must undergo pre-employment background checks and drug screening

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